The item has to be in the same condition sold to you, un-used and with tags attached (where applicable).
Item for exchange must be brand new, never-installed/used, and with full unharmed packaging.
Special ordered items, spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).
Any return postage is at the customer's cost. We recommend registered post to ensure certified delivery. Upon receipt, store credit to the full value of the returned items will be given.
If we have sent you the incorrect or damaged goods we will cover the cost of freight return and re-sending the correct goods to you.
When we agree to cover the cost of return post, an Australia Post Pre Paid return label will be sent to the email address used in the original order.
Once you have received the Return Post label from us, print out the label, stick it to the top of the box you are returning to us and drop the box at your nearest Australia Post Office.
This Exchange policy is only valid for Australian customers.
If you have any questions about these terms please call us on (02) 6882 2888 or email info@yamahadubbo.com.au.
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